Family & Player Safety

Parental Portal

Guidelines and information for parents & guardians regarding age ratings, safety features, and in-game purchases in RAID: Shadow Legends.

Age Rating & Content Classifications

RAID: Shadow Legends is rated PEGI 12 / ESRB Teen (T). The game features stylized fantasy violence, magical battles, animated hero combat, and optional in-game purchases.

Fantasy Combat
Combat involves mythical creatures, sorcery, and tactical turn-based action without realistic blood or gore.
In-Game Purchases
Players can optionally purchase gems, energy refills, or champion packs using credit cards or platform payment methods.

Parental Controls & Best Practices

1. Restricting In-Game Purchases

We recommend setting up PIN protection or password requirements on your Windows device, payment methods, or Plarium launcher profile to prevent unauthorized purchases by minors.

2. Managing Screen Time

Windows 10 and 11 offer built-in Microsoft Family Safety tools allowing parents to set daily screen time limits, schedule break reminders, and review weekly gaming activity reports.

3. Clan Chat & Online Safety

RAID features clan chat facilities. Players are encouraged never to share real-world personal information (such as full names, passwords, home addresses, or school names) with other clan members.

Parental Inquiries Contact

If you have questions regarding a minor's account, purchase authorization refunds, or safety concerns, please contact the IronGames LLC parental support desk directly at IronGames@proton.me.