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Customer Support Portal

Player Support

Need help installing RAID: Shadow Legends on PC, setting up your account, or optimizing your graphics? We are here to assist you.

Recommended PC Specifications

  • Minimum Requirements
    • OS: Windows 7 / 8.1 / 10 / 11 (64-bit)
    • Processor: Intel Core i3 or AMD FX-6300
    • Memory: 4 GB RAM
    • Graphics: NVIDIA GeForce GTX 650 or AMD Radeon HD 7770
    • DirectX: Version 11
    • Storage: 10 GB available disk space
  • Recommended Requirements
    • OS: Windows 10 / 11 (64-bit)
    • Processor: Intel Core i5-8400 or AMD Ryzen 5 2600
    • Memory: 8 GB RAM
    • Graphics: NVIDIA GeForce GTX 1060 or AMD Radeon RX 580
    • DirectX: Version 11 / 12
    • Storage: 15 GB SSD space

Frequently Asked Questions

Is RAID: Shadow Legends free to play on PC?

Yes! RAID: Shadow Legends is completely free to download and play on Windows PC. Optional in-game items and bundles are available for purchase, but all core gameplay, campaigns, and Champion upgrades can be achieved through gameplay.

Can I sync my mobile account with my PC account?

Absolutely. By logging in with your Plarium ID on both mobile and PC, your game progress, Champions, gear, and silver are seamlessly synchronized across devices.

What should I do if the game launcher doesn't start?

Ensure your graphics drivers are up to date, run the launcher as Administrator, and check that your antivirus isn't blocking the application executable. You can also contact our support team at IronGames@proton.me.

Submit a Support Ticket

Have a specific technical question? Send a message directly to the IronGames LLC support team.